Piyoo

Help

Frequently asked questions · Contact: [email protected]

How does it work?

Your child picks a drawing, taps an area, picks a crayon (or a finish: shiny, glitter). When everything is colored, they tap “Done”: the egg hatches and the creature comes alive in their colors. Then you can play with it, replay it, share it or put it in the nest.

How many drawings are free?

Three, forever. The first is open. The next two are “gifts”: the child asks a parent, who answers a small arithmetic question and opens the gift. Nothing is charged.

What do packs and the subscription unlock?

A pack permanently unlocks its coloring pages (one-time purchase). The monthly subscription unlocks the whole catalog and new releases while it is active. The exact price is shown in the app, in your currency.

How do I manage or cancel the subscription?

In the app: Parents area → “Manage subscription”. Or directly: Apple subscriptions · Google Play subscriptions. Cancellation takes effect at the end of the current period.

I changed phones and my purchases are gone

Parents area → “Restore purchases”, with the same App Store or Google Play account used for the purchase.

Is my child’s drawing kept?

Yes: every tap is saved automatically on the device. Hatched creatures are kept in the nest. Only the “Clear” button (with confirmation) starts over. Uninstalling the app erases everything.

Sharing does not work

Sharing opens your phone’s share sheet (Messages, WhatsApp, Photos…). It is protected by the parental gate. If no app appears, check that at least one messaging or photo app is installed.

What is the arithmetic question?

It is the parental gate: a simple multiplication an adult solves easily, a young child does not. It protects purchases, external links, sharing and the Parents area.

What data is collected?

None. No account, no ads, no trackers. Details in the privacy policy.

Contact us

Write to [email protected] with your device (iPhone, iPad, Android) and the app version (Parents area). We answer in English and French.